Your data, handled with care.

• Account details you provide — name, email, phone number and delivery address.
• Order and payment metadata — billing summaries and transaction status. We do not store full card numbers; card data is handled by our certified payment processor.
• Browsing data — pages viewed, search queries and device identifiers used to keep the service secure and improve recommendations.

• To process and deliver your orders, and to contact you about a shipment when needed.
• To personalize product suggestions and surface deals relevant to your shopping habits.
• To detect and prevent fraud, abuse and unauthorized access to the platform.

• Encryption in transit (TLS) and at rest for all personal and order data.
• Strict access controls — only trained, authorized staff can access personal data, and only to perform their duties.
• Payment data never touches Gurahano servers; it is tokenized and held by our PCI-DSS compliant payment partner.

• We do not sell your personal information to third parties.
• We do not share your contact details with marketing partners without your opt-in.
• We do not use sensitive browsing data to build profiles sold to advertisers.

• Essential cookies keep you signed in and remember your cart between visits.
• Analytics cookies help us understand how the site is used so we can improve it.
• You can manage cookies in your browser settings; disabling them may limit some features.

• Access and export — request a copy of the personal data we hold about you.
• Correction — fix inaccurate information in your profile at any time.
• Erasure — ask us to delete your account and associated data, subject to legal retention duties.
• Opt-out — unsubscribe from marketing emails with one click.

Questions about your data? Email privacy@gurahano.rw or write to Gurahano Privacy Office, KG 11 Ave, Kigali, Rwanda. We respond within 30 days.