Safety & hygiene
Safe food, from warehouse to your door.
Every order at Gurahano moves through a controlled, sanitized chain — inspected on arrival, stored to standard, packed cleanly and delivered sealed. Here's exactly how we keep your groceries safe.
In our warehouse
Sanitization protocols
Daily deep clean
Floors, shelving and prep surfaces are sanitized every shift with food-grade disinfectant.
Pest & moisture control
Sealed storage, humidity management and monitored pest prevention protect every product.
Cold-chain integrity
Perishables are held at RSB-compliant temperatures, logged continuously and audited weekly.
Batch tracking
Every inbound delivery is inspected, logged and traceable back to its source farm or supplier.
During delivery
On the road to you
Handler hygiene
Riders wash or sanitize hands before every pack and wear clean gloves for fresh items.
Sanitized totes
Insulated delivery bags are wiped down between trips with food-safe disinfectant.
Cold on the road
Chilled and frozen goods travel in insulated totes with ice packs to stay within safe range.
Sealed until you
Orders are packed and sealed at the warehouse — tamper-evident tape stays intact to your door.
Fresh & cold-chain care
Produce is packed to breathe, not suffocate; dairy, meat and frozen items travel in insulated totes with ice packs and never sit outside the cold chain for more than the permitted window. If a perishable arrives outside its safe temperature range, we refund or replace it — no questions asked.
Accountability
How we stay accountable
RSB standards
We follow Rwanda Standards Board food-safety guidance for storage, handling and cold chain.
Weekly audits
Internal audits of warehouse and delivery hygiene run every week, with corrective action tracked to closure.
Supplier vetting
Every partner farm and supplier passes a food-safety orientation before listing a single product.
Have a food-safety question?
Our quality team is happy to walk you through any part of our process or address a concern about a specific order.
Contact our quality team